Questions & ANSWERS

Q. How long do I have to return a product ?

R. You have 14 days from the date of purchase to return unworn products with the original tags.

Q. What are the terms of the refund?

R. Upon receipt and verification of the item’s condition, we will refund the full purchase price. The total amount of the purchase will be refunded according to the original payment method used at the time of purchase. The buyer will be credited to their credit card and the amount will appear on their next statement and an email notification will be sent once the process is complete. Please note that the original shipping charges are not refundable.

You can return the items to us at the following address:

CASTIEL CARTER RETAIL
Service Retours
31 Avenue du General leclerc
93500 Pantin
France

Click on “Track a package” on the Colissimo website and enter your 13-digit tracking number on the return form.

We accept the following payment cards: Visa, Visa Debit, Bancontact, MasterCard, Maestro. We also accept payment via PayPal