Castiel Carter Retail, the company responsible for the processing of your Personal Information, takes the privacy of visitors to its online store, and more broadly, the privacy of those who provide it with their Personal Information (as defined below) in the course of a contact with its brand, very seriously. This privacy policy is an integral part of the General Terms of Sale. By using the Website and placing orders, it applies and will apply to each time you submit your Personal Information to Castiel Carter Retail and to any processing that the company may perform on that information.

Use of Personal Data Collected

The term “Personal Data” means any information about you that makes you directly or indirectly personally identifiable. This includes, but is not limited to, the following – name, first name, – address, – telephone number, – e-mail address, – bank details, – username, – password, – cookies, – IP address and other information that identifies you and that you make available to us at any time.

Collection of your personal data

The personal data of each customer who visits our site is collected according to the following events: – The customer visits our website – The customer creates a customer account on our website – The customer places a simple order on our website – The customer subscribes to our newsletter – The customer sends a complaint, asks a question or sends us a particular remark – The customer communicates his Personal Data on our website or by any other legal means

Reason for collecting your personal data

The Personal Data of the customers are collected in order to satisfy one of the purposes mentioned below: – In the case of processing and executing orders placed by the customer on our website – In the case of account creation, order tracking, product returns or refunds – In the case of customer relations (phone, email, chat, etc…) – To analyze customer behavior and reactions to our marketing campaigns in order to improve our products and services – To send commercial offers, concerning existing or new products and services related to the Castiel Carter retail brand and its universe. – To provide the customer with personalized service and offers via any type of legal communication medium

Duration and retention of your personal data

For all that concerns the processing of personal data related to the management of e-commerce customers (customer relations, marketing campaigns, returns management), the following retention periods are applied: – Personal Data relating to customers: duration of the contractual relationship increased by the legal limitation periods, i.e. 5 years – Data relating to non-customer prospects: 3 years from the last active contact with our brand – Purchase and navigation history cookies: 13 months – Number and date of validity of a bank card: 13 months, following the date of debit – The visual cryptogram of a bank card: the time of the transaction

Security of personal data

We have implemented internal procedures to ensure the security of your Personal Information during its use, transfer and storage. We also maintain the procedures in place to ensure compliance with the Applicable Regulation.


The customer has the possibility to subscribe to the Newsletter, by going to our website, and thus he will be able to choose to be informed, at regular intervals, of the offers proposed on our website. The customer also has the possibility to unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by using the Contact Form.

Cookie management

When a customer leaves a comment on our website, he will be offered to save his name, email address in cookies. This is only for their convenience so that they do not have to enter this information if they leave another comment later. If a customer has an account and logs into our website, a temporary cookie will be created to determine if their browser accepts cookies. It does not contain any personal information and will be deleted automatically when the browser is closed. When you log on to our website, a number of cookies are set to store login information and screen preferences. The lifetime of a login cookie is two days, and the lifetime of a screen preference cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted. When editing or publishing a post, an additional cookie will be stored in the browser. This cookie does not include any personal data. It simply indicates the ID of the publication that has just been modified and is deleted after one day.

Recipient(s) of Collected Data

The Data collected by Castiel Carter Retail may be transmitted to its licensees, distributors, who may use the Personal Data to send customers information and commercial offers concerning existing or new Castiel Carter products. And also to certain of the company’s service providers who process Personal Data for the company to help perform the following tasks:

    – Fulfill customer orders,

    – Delivering products,

    – Collect payments,

    – Send information and commercial offers,

    – Analyze the use of the website by the customer, in order to improve the quality and efficiency of the website, it being understood that the said service providers are contractually bound to confidentiality and to respect the laws in force concerning the protection of your Personal Data.

Location of the data collected

Your Personal Data is stored in the European Economic Area where the Website servers are hosted.

Access rights to the Collected Data

In accordance with the legislation in force, you have the right to access, rectify or delete your data, limit the processing of your data, oppose the processing of your data, and define instructions concerning the fate of your data after your death.

In order to exercise these rights, you can contact us using one of the following means of communication:

   – via the Form, indicating the contact reason “personal data”,

   – by e-mail to

   – by mail to the attention of the Legal Department / Personal Data Manager of the CNIL, at the following address 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, accompanied by a copy of an identity document.

Modification of our privacy policy

We reserve the right to change our privacy policy in accordance with applicable data protection laws. If we do so, the changes to our privacy policy will be posted here.

Contact Us

If you have any questions about our privacy policy or our use of your Personal Information, please contact Castiel Carter, the company responsible for processing your Personal Information in connection with the Website activity, by sending an email to