Welcome to the website www.castielcarter.com, a website for the sale of fashion clothes online.
We invite you to read carefully the present general conditions of use and general conditions of sale (referred to as the “GCU/GCV”) as well as our personal data protection policy in order to be able to browse and order on our website. The User, whether a customer or not, is hereby informed that he/she is bound by these terms and conditions.
The use of the services of our site, as well as any order, implies the prior, full and complete acceptance of the present GCU/GCV and of our policy of protection of personal data of which you acknowledge having taken knowledge.
Préamble
The present general conditions of sale apply between :
The Company SAS CASTIEL CARTER RETAIL,
whose head office is located at 15 rue des Halles, 75001 PARIS with a share capital of 15000€,
registered in the Trade and Companies Register of PARIS,
under the number SIRET 88963400200014
The company can be reached by e-mail by clicking on the contact form accessible via the home page of the site or by sending an e-mail to contact@castielcarter.com.
Hereinafter the “Seller” or the “Company”.
On the one hand,
And the natural or legal person proceeding to the purchase of products or services of the company,
Hereinafter, “the Buyer”, or “the Customer”.
On the other hand,
The Seller is a publisher of products and services of Men’s, Women’s and Children’s Clothing marketed through its website (https://castielcarter.com/). The list and description of the goods and services offered by the Company can be consulted on the website as well as its sales pages.
ARTICLE 1 – SCOPE
The present General Terms of Sale determine the rights and obligations of the parties in the context of the online sale of Products and Services offered by the Seller.
ARTICLE 2 – GENERALES RULES
These General Terms and Conditions of Sale (GCV) apply to all sales of Products or Services made through the Company’s website and are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify the present terms and conditions at any time by publishing a new version on its website. The applicable GCV shall be those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GCV are available on the Company’s website at the following address: https://castielcarter.com/cgv . The Company also ensures that their acceptance is clear and without reservation at the time of purchase. The Client declares that he has read all of these General Terms and Conditions of Sale, and, if applicable, the Special Terms and Conditions of Sale related to a product or a service, and accepts them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information in order to ensure that the offer meets his/her needs. The Customer declares that he/she is legally able to contract under French law or that he/she can validly represent the individual or legal entity for which he/she is contracting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
ARTICLE 3 – PRICE
The prices of the products sold through the website are indicated in euros including all taxes on the order page of the products, and excluding shipping costs. The prices take into account the TAX applicable on the day of the order and any change in the applicable TAX rate will automatically be reflected in the price of the products in the online store. The company reserves the right to modify its prices at any time and undertakes to apply the current prices indicated at the time of the order, subject to availability on that date. The products remain the property of the Seller until the full payment is received by the Seller. This price is payable in full.
ARTICLE 4 – CONCLUSION OF THE ONLINE CONTRACT
The Customer must follow a series of steps specific to each Product or Service offered for sale by the Vendor in order to place an order. However, the steps described below are systematic:
– Information on the characteristics of the Product
– Choice of the Product, if necessary of its options and indication of the essential data of the Customer (identification, address…)
– Acceptance of the present General Terms and Conditions of Sale.
– Verification of the elements of the order and, if necessary, correction of errors.
– Follow-up of payment instructions and payment of products.
– Delivery of the products. The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgement of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Customer. In order to complete the order correctly, the Customer undertakes to provide truthful identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
ARTICLE 5 – PRODUCTS AND SERVICES
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company’s websites. The customer certifies that he has received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honour the Customer’s order within the limits of available stocks only. In the absence of such availability, the Seller shall inform the Customer. This contractual information is presented in detail. In accordance with French law, they are summarized and confirmed during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The duration of validity of the offer of the Products as well as their prices are specified on the sales pages of the products, as well as the minimum duration of the proposed contracts when these relate to a continuous or periodic supply of products or services. Except in the case of special conditions, the rights granted hereunder are granted solely to the natural person who signs the order (or the person who holds the e-mail address provided). In accordance with the legal provisions concerning conformity and hidden defects, the Seller shall refund or exchange the defective products or those that do not correspond to the order. The refund can be requested by contacting the Seller by e-mail or simple letter.
ARTICLE 6 – RETENTION OF TITLE CLAUSE
The products remain the property of the Company until full payment of the price.
ARTICLE 7 – DELIVERY TERMS
The products are delivered to the delivery address that was indicated at the time of the order and the time indicated. This period does not take into account the preparation time of the order. When the Customer orders several products at the same time, they may have different delivery times and be delivered in different ways.
The Customer is required to check the condition of the delivered packages and in case of apparent anomalies (damage, missing articles compared to the order form, damaged package, open package, damaged articles, etc. …) at the time of delivery or withdrawal, it is required to refuse or, in case of acceptance, to make reservations with the carrier and a report to the company by mail at the following address: sav@castielcarter.com.
In case of acceptance of the package, the Customer must indicate any anomaly within three (3) days following the date of delivery or collection to the carrier and to Castiel Carter Retail by contacting Customer Service. Any package returned to Castiel Carter Retail due to an incorrect or incomplete delivery address will be reshipped at the Customer’s expense.
ARTICLE 8 – AVAILABILITY AND APPEARANCE OF THE PRODUCTS
Orders will be processed within the limits of our available stocks or subject to the stocks available from our suppliers.
ARTICLE 9 – PAYMENT
To pay for his order, the Customer has the possibility to pay for his purchases using the following payment methods
– by credit card: Visa, MasterCard, Carte Bleue, issued in France
– by PayPal
Payment is due immediately upon ordering, including for pre-ordered products. The customer can pay by credit card or bank check. The secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during the transport on the network. Once the payment is made by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By communicating his banking information at the time of the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately cancelled by operation of law and the order cancelled.
ARTICLE 10 – CANCELED PERIOD
In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay penalties, with the exception, where appropriate, of the cost of return. “The period mentioned in the previous paragraph runs from the date of receipt for goods or acceptance of the offer for services. The right of withdrawal can be exercised by contacting the Company by e-mail. In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.); if possible, they must be accompanied by a copy of the proof of purchase.
ARTICLE 11 – GUARANTEES
In accordance with the law, the Seller assumes two guarantees: of conformity and relative to the hidden defects of the products. The Seller will refund the buyer or exchange the products that appear to be defective or do not correspond to the order placed. The refund request must be made by contacting the Seller by email or by letter.
ARTICLE 12 – COMPLAINTS
If necessary, the Buyer may make any claim by contacting the company by e-mail or by simple letter.
ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
ARTICLE 14 – FORCE MAJEURE
The performance of the seller’s obligations under these GVC shall be suspended in the event of a fortuitous event or force majeure that would prevent its performance. The seller shall notify the customer of the occurrence of such an event as soon as possible.
ARTICLE 15 – NULLITY AND CONTRACT AMENDMENTS
If one of the stipulations of the present contract were to be nullified, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.
ARTICLE 16 – GDPR AND PROTECTION OF PERSONAL DATA
In accordance with the European regulation on the protection of personal data, you have the right to question, access, modify, oppose and rectify your personal data. By adhering to these general conditions of sale, you agree that we collect and use this data for the execution of the present contract.
ARTICLE 17 – APPLICABLE LAW
All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there, will be subjected to the French law.
